Written Communication Skills: The Workplace Gap Costing Organizations More Than They Realize
Many organizations invest heavily in strategy and technology while overlooking one skill that
Our expert soft skills instructors have a minimum of 15 years of experience, ensuring knowledgeable leadership and deep expertise on every project. Learn from the best in the industry and take advantage of the various resources we offer, including books, podcasts, and weekly blogs.
At TSSG, our goal is to provide customized workshops to meet your organization-specific demands. We offer in-person, online, and hybrid soft skills workshops to enhance your writing skills, verbal skills, personal skills, management skills, team skills, and more.
We are a top-rated soft skills training agency and have many happy clients from various public and private organizations, including more than 11 universities and colleges. We have a 5/5 rating and over 80% of our business comes from repeat clients.
Diana Kawarsky is the President of The Soft Skills Group Inc. She is a senior training and development professional with over 20 years of experience providing training and learning solutions to Fortune 500 companies, universities and colleges, and government organizations in Canada, the USA, Europe, and Asia.
Diana is an Associate Certified Coach (ACC) with the International Coaching Federation and a Certified Coaching Professional (CCP) who works one-on-one, in person, and remotely to build individual success skills. She also holds an MA in Interdisciplinary Studies.
Diana is the author of two well-reviewed books: Soft Skills Volume 1 and The Soft Cs. She is also the host of the Soft Skills Salon, a podcast dedicated to teaching listeners how soft skills can impact their work, teams, and organizations.
In 2026, Diana was ranked #12 in Global Gurus’ “Top 30” in the Communication category. Top 30 Gurus, in their respective categories, are the “Cream of the Crop”, the World’s Top 30 most influential professional speakers, trainers, and consultants in their areas.
Many organizations invest heavily in strategy and technology while overlooking one skill that
Every missed deadline, every project requiring rework, every decision stuck in limbo represents
Healthcare environments operate under a level of pressure that few other industries experience.