Further Information

We endeavour to answer all enquiries within 24 hours on business days.

Find Us

16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

Email Us


Phone Support

Phone: 416-877-4688

Why Annual Performance Reviews and Engagement Surveys Fall Short in Building Confidence with Dan Pontefract

  • By Diana Kawarsky, MA, CCP
  • September 20, 2023
Apple PodcastsSpotifyOvercastAmazon MusicStitcheriHeartRadioPodcast AddictCastroCastBoxPodchaserPocketCastsDeezerListen NotesPlayer.fmPodcast IndexPodfriendRSSGoogle Podcasts

In this podcast episode, host Diana Kawarsky has an insightful conversation with renowned leadership strategist and author Dan Pontefract. They explore the meaning of confidence and its relationship with feedback and recognition. They highlight the limitations of annual performance reviews and employee engagement surveys, proposing a more effective approach to having frequent and meaningful conversations about performance and engagement.

Dan emphasizes the value of empathy in building confidence and suggests using data and surveys to evaluate empathy levels within organizations. They also delve into the significance of trust and empathy in the workplace, especially in the context of the hybrid work environment.

Dan introduces his innovative concept of the “four-day hybrid way,” which combines a four-day workweek with a hybrid working method. Overall, they emphasize the importance of timely feedback, trust, and empathy in nurturing confidence and achieving success.

Today’s Selected Questions

  1. How do you define confidence?
  2. Where have you seen or experienced empathy in your career?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.

Diana Kawarsky, MA, CCP

Diana Kawarsky is President of The Soft Skills Group Inc. She is a senior training and development professional with over 20 years of experience in the delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, the USA, Europe, and Asia. Diana is a Certified Coaching Professional (CCP) working one-on-one, in-person and remotely, building individual success skills. She also holds an MA in Interdisciplinary Studies. She is the author of two well-reviewed books: Soft Skills Volume 1 and The Soft Cs. In 2021 Diana attained the rank of #26 in Global Gurus’ “Top 30” in the Communication category. Top 30 Gurus, in their respective categories, are the “Cream of the Crop”, the World’s Top 30 most influential Professionals Speakers, Trainers and Consultants in their areas.