Further Information

We endeavour to answer all enquiries within 24 hours on business days.

Find Us

16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

Email Us

hr@tssg.ca

Phone Support

Phone: 416-877-4688

  • September 28, 2023
  • Diana Kawarsky, MA, CCP

How to Resolve Conflicts in the Hybrid Workplace

COVID-era shutdowns have rendered the hybrid-work model standard for many businesses. While this workplace flexibility has numerous advantages, it can also produce conflicts not often seen in traditional workspaces. When members of the same team are working differently—with some employees in-office and others remote, all on different days of the week—it leaves room for endless […]

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  • August 23, 2023
  • Diana Kawarsky, MA, CCP

Navigating Cross-Cultural Communication: Building Cultural Competence for Global Business Success

Working with teams across different countries, cultures, and languages can be incredibly challenging and rewarding. By having a better understanding of how global business dynamics play out and developing cultural competence that can help bridge the gaps between international colleagues, short-term and long-term success becomes more obtainable. Therefore, this blog post will explore some key […]

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  • July 25, 2023
  • Diana Kawarsky, MA, CCP

How Excellent Written Communication Can Be a Game-Changer for Your Business

Good communication is vital for any successful business. Whether you’re communicating with employees, customers, or suppliers, effective and efficient written communication can take your business to the next level. Technical writing skills have become increasingly important as much of our work is done via technology: emailing, searching online platforms, and various digital tools. With many […]

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  • July 18, 2023
  • Diana Kawarsky, MA, CCP

Mastering Assertive Communication: Essential Tools for Effective Leadership and Teamwork

Being an effective leader requires assertive communication, a skill that is not always intuitive. As HR professionals and executives know all too well, learning these skills provides numerous benefits—from improving overall team dynamics to creating a happier work environment. In this blog post, we will take a closer look at assertive communication in the workplace […]

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  • July 10, 2023
  • Diana Kawarsky, MA, CCP

Proactive Leadership: Initiating Team Development for Success

As an HR professional or employer, you understand the tremendous importance of team development and how it can directly impact workplace dynamics, productivity levels, employee morale and overall business performance. However, team building can be a tricky endeavour to undertake—especially when limited resources are available—so what exactly should you do to ensure swift yet sustainable […]

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  • July 2, 2023
  • Diana Kawarsky, MA, CCP

The Art of Persuasion: How Public Speaking Can Help You Influence Others

Do you want to become a more persuasive and influential leader in the workplace? Public speaking may initially seem intimidating, but it’s essential for success. Whether you’re an employer trying to make your employees feel inspired or an employee seeking to be heard, strong communication skills, specifically persuasive speaking skills, can help create positive change […]

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  • June 30, 2023
  • Diana Kawarsky, MA, CCP

Building and Managing High-Performing Customer Service Teams Through Leadership Training

As a customer service leader, you know your team’s success is crucial to your organization’s overall success. Yet building and managing a high-performing customer service team can feel overwhelming. After all, there’s so much to consider, from achieving business goals like increased revenue, customer satisfaction, and employee engagement, to developing the right set of skills […]

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  • June 30, 2023
  • Diana Kawarsky, MA, CCP

How Can Leaders Improve Their Remote Team Management Skills?

As the workforce rapidly evolves, it’s essential for leaders—both new and experienced—to learn how to effectively manage remote teams. Remote team management requires a different set of skills and tools than traditional office-based operations, which means establishing strong communication channels, developing trust with team members, and staying organized are the keys to success. This blog […]

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  • June 20, 2023
  • Diana Kawarsky, MA, CCP

The Importance of Soft Skills Training in Promoting Employee Mental Health and Well-Being

Employees are the backbone of a productive workplace, and their mental health should be a priority. For those in Human Resources or responsible for employee well-being, investing in soft skills development is an effective way to promote healthy minds and bodies among staff. From technical know-how to stress management, learning these beneficial competency sets can […]

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  • May 31, 2023
  • Diana Kawarsky, MA, CCP

The Power of Persuasion: Tips for Improving Oral Communication Skills

Effective oral communication is crucial to success in both personal and professional settings. Whether it’s convincing your boss to implement a new idea, persuading a client to buy your product, or simply presenting yourself well in a job interview, your ability to communicate effectively can make or break a situation. And while some people may […]

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