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Building Trust and Rapport in a Hybrid Work Environment with Renée Walkom

  • By Diana Kawarsky, MA, CCP
  • June 7, 2024
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In this episode of the Soft Skills Salon podcast, host Diana Kawarsky and guest Renée Walkom, COO at Foxquilt, discuss the evolution of soft skills in the post-COVID workplace. They explore the challenges of building rapport in hybrid environments, the role of technology in communication, and the importance of empathy and vulnerability in leadership. The conversation also covers cultural variations in self-expression at work and the significance of aligning personal values with one’s role for fulfillment. Additionally, they delve into the practice of feedback, advocating for frequent, reciprocal, and constructive exchanges to promote personal and professional growth.

Today’s Selected Questions

  1. How do you compare pre-COVID soft skills to what we frame as moving beyond COVID soft skills at work?
  2. Where have you seen or experienced empathy in your career?
  3. How do you provide feedback to others?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.

Diana Kawarsky, MA, CCP

Diana Kawarsky is President of The Soft Skills Group Inc. She is a senior training and development professional with over 20 years of experience in the delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, the USA, Europe, and Asia. Diana is a Certified Coaching Professional (CCP) working one-on-one, in-person and remotely, building individual success skills. She also holds an MA in Interdisciplinary Studies. She is the author of two well-reviewed books: Soft Skills Volume 1 and The Soft Cs. In 2021 Diana attained the rank of #26 in Global Gurus’ “Top 30” in the Communication category. Top 30 Gurus, in their respective categories, are the “Cream of the Crop”, the World’s Top 30 most influential Professionals Speakers, Trainers and Consultants in their areas.