Further Information

We endeavour to answer all enquiries within 24 hours on business days.

Find Us

16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

Email Us

hr@tssg.ca

Phone Support

Phone: 416-877-4688

  • January 2, 2024
  • Sheldon Kawarsky

Navigating Disagreements: A Practical Guide to Constructive Conflict Resolution in the Workplace

Managing conflict in the workplace can be difficult. Whether you’re dealing with a disagreement between colleagues or a one-on-one clash of ideas, it’s important to have effective strategies in place that will help you navigate workplace disagreements and come out on top—without sacrificing long-term relationships or morale in the office! In this blog post, we’ll […]

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  • November 20, 2023
  • Sheldon Kawarsky

Resolving Conflict Without Escalation: Conflict Resolution Skills for Customer-Facing Roles

Do you have customer service representatives or employees who interact with customers daily? If so, then ensuring they are equipped to proactively address and resolve conflict can be a crucial factor in shaping the overall customer experience of your company. Outside of having an open line of communication between your staff and customers, it’s essential […]

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  • October 17, 2023
  • Sheldon Kawarsky

How to Develop and Implement a Change Management Plan for Organizational Restructuring

In the ever-changing world of business, organizational restructuring is often necessary to remain competitive and stay ahead of the curve. However, changes within a company’s structure can leave employees feeling unsettled or uncertain about their future roles. As an employer, you are responsible for ensuring that this process goes as smoothly as possible for everyone […]

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  • September 28, 2023
  • Diana Kawarsky, MA, CCP

How to Resolve Conflicts in the Hybrid Workplace

COVID-era shutdowns have rendered the hybrid-work model standard for many businesses. While this workplace flexibility has numerous advantages, it can also produce conflicts not often seen in traditional workspaces. When members of the same team are working differently—with some employees in-office and others remote, all on different days of the week—it leaves room for endless […]

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  • September 20, 2023
  • Sheldon Kawarsky

The Art of Seamless Collaboration: Elevating Team Building Skills for Managers

High-performing teams are crucial for company growth and sustainability, but they don’t exist in a vacuum. They’re the product of effective team building skills, which every manager should have. Communication, problem-solving, and delegating are just a few of the essential skills for managing a team. Leaders must also be able to inspire trust and loyalty […]

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  • July 10, 2023
  • Diana Kawarsky, MA, CCP

Proactive Leadership: Initiating Team Development for Success

As an HR professional or employer, you understand the tremendous importance of team development and how it can directly impact workplace dynamics, productivity levels, employee morale and overall business performance. However, team building can be a tricky endeavour to undertake—especially when limited resources are available—so what exactly should you do to ensure swift yet sustainable […]

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  • June 30, 2023
  • Diana Kawarsky, MA, CCP

Building and Managing High-Performing Customer Service Teams Through Leadership Training

As a customer service leader, you know your team’s success is crucial to your organization’s overall success. Yet building and managing a high-performing customer service team can feel overwhelming. After all, there’s so much to consider, from achieving business goals like increased revenue, customer satisfaction, and employee engagement, to developing the right set of skills […]

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  • June 30, 2023
  • Diana Kawarsky, MA, CCP

How Can Leaders Improve Their Remote Team Management Skills?

As the workforce rapidly evolves, it’s essential for leaders—both new and experienced—to learn how to effectively manage remote teams. Remote team management requires a different set of skills and tools than traditional office-based operations, which means establishing strong communication channels, developing trust with team members, and staying organized are the keys to success. This blog […]

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  • May 15, 2023
  • Sheldon Kawarsky

Building High-Performance Teams: What Successful Managers Do Differently

When building a successful team, one of the biggest challenges most managers face is figuring out what works best and how to bring out the best in their teams. Whether you oversee a small task force or lead an entire department, there are specific steps that successful managers—both seasoned veterans and new ones—take to build […]

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  • January 17, 2023
  • Sheldon Kawarsky

How Can Leaders Play an Inspirational Role in Change Management in 2023

As business leaders, we constantly seek ways to motivate and inspire our teams. Change management can be a difficult process, but if we take on an inspirational role, we can make it much easier for our employees. In this article, we’ll reveal what organizational change management is, the top change management trends for 2023, and […]

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