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Vaughan, Ontario
Canada L4J 3H7
Phone: 416-877-4688
Do you have customer service representatives or employees who interact with customers daily? If so, then ensuring they are equipped to proactively address and resolve conflict can be a crucial factor in shaping the overall customer experience of your company. Outside of having an open line of communication between your staff and customers, it’s essential […]
Read MoreCOVID-era shutdowns have rendered the hybrid-work model standard for many businesses. While this workplace flexibility has numerous advantages, it can also produce conflicts not often seen in traditional workspaces. When members of the same team are working differently—with some employees in-office and others remote, all on different days of the week—it leaves room for endless […]
Read MoreIn this episode, we are joined by Dr. Haesun Moon, the Executive Director at the Canadian Centre for Brief Coaching, an organization that facilitates positive change through dialogue for individuals and organizations. Diana and Haesun begin by exploring the various ways that empathy has been used successfully and unsuccessfully in the workplace. They conclude their discussion by […]
Read MoreMost people do not face conflict well. For those in leadership positions, conflict management is a soft skill essential to ensure the work environment is a comfortable place for everyone. Learning to embrace conflict for the better by using lessons that evolve from conflicting ideas is a skill within itself. Understanding the types of conflicts […]
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