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Why You Should Invest in Employee Internal Communication Training

  • By Diana Kawarsky, MA, CCP
  • February 17, 2023
  • 2725 Views

Internal Communication Training

In the increasingly digital world of work, internal communication has become a critical tool for successful businesses. Internal communication enables organizations to share information quickly, foster team collaboration, reduce workplace complexity and conflicts, manage relationships, and create a robust organizational culture.

By investing in employee internal communication training, organizations can ensure that their teams are equipped with the knowledge and skills to succeed in an increasingly remote or hybrid work environment.

What Is Internal Communication?

Internal communication is exchanging information and ideas among individuals or groups within an organization. Internal communications can be accomplished through various channels, such as emails, online chat networks, newsletters, virtual meetings or events, memos, and one-on-one conversations.

Internal communication is often used to increase employee engagement and collaboration by providing timely news updates, encouraging team building, and promoting the organization’s mission and values. Internal communication is also important for change management—using internal communications helps organizations keep employees informed of organizational changes, manage expectations, and ensure successful change implementation.

Types of Internal Communication

There are several types of internal communication methods that organizations can use to keep employees informed and engaged.

  • Management to employee communication: This type of internal communication is used to provide employees with updates from management, such as new policies or announcements.
  • Employee-up communication: Employee-up communication is a two-way internal communication method that enables employees to provide feedback directly to management.
  • Peer-to-peer communication: This type of internal communication encourages peer-to-peer collaboration and cooperation among teams and departments.
  • Crisis communication: Internal communications are essential during periods of crisis, as they can provide employees with timely news updates and instructions to stay safe.
  • Change communication: Change communication helps organizations manage employee expectations and ensure successful change implementation.
  • Cultural and informal communication: Internal communications can help create a positive work culture and foster employee engagement. Informal internal communications, such as emails or one-on-one conversations, can also be used to build relationships and trust within the organization.

Why Is Internal Communication Important?

Internal communication is essential for any organization that wants to remain successful in a rapidly changing work environment. Internal communication can:

  • Boost employee engagement
  • Encourage team collaboration
  • Foster organizational growth
  • Help to reduce workplace complexity and conflicts
  • Create a strong organizational culture
  • Help to ensure successful transition and implementation of new policies or other changes within the organization 

Internal Communication Trends in 2023

The internal communication trends in 2023 will likely focus on employee engagement, remote workforce management, and digital solutions. Organizations that invest in internal communications training for their employees will be better equipped to manage remote or hybrid workforces. Here are more internal communication trends for 2023:

Internal Communication Is More Important Now Than Ever

The shift to a more remote or hybrid work environment has caused internal communications to become increasingly important. As organizations become more distributed, internal communication can help ensure that employees are equipped with the knowledge and skills necessary to successfully work remotely or in a hybrid setting.

Internal Communication Is Important for Change Management 

Change management and internal communications are becoming increasingly intertwined in the workplace. Internal communication can help to manage employee expectations during times of change, increase collaboration and understanding of the changes, and ensure a successful transition. Internal communications should also be used to inform employees of new policies or changes within the organization and to provide employees with the skills and knowledge necessary for successful change implementation.

Reducing Workplace Complexity and Conflicts

Internal communication can help to reduce workplace complexity and conflicts by providing employees with clear and consistent information. Internal communications should be used to promote team collaboration and understanding and foster a positive organizational culture that employees can identify with. Internal communication can also help to build relationships and trust within the organization, which can help to reduce workplace complexity and conflicts.

Relationship Management

Internal communications should be used to foster relationships between managers and employees and build trust within the organization. Internal communications should also create a positive work culture and promote team collaboration and understanding.

Bridging the Gap Between Different Departments and Teams

Internal communication can also bridge the gap between different departments and teams within an organization. Internal communications should be used to ensure that all departments and teams are aware of the latest organizational news and updates and promote collaboration between different departments and teams.

Driving Employee Engagement

Internal communications should be used to promote team collaboration and understanding and to provide employees with the news and updates necessary for successful change implementation.

How to Improve Internal Communication in an Organization

Organizations that want to improve internal communication should start by developing an internal communications strategy that outlines the organization’s communication goals and objectives.

Auditing the current internal communication methods and then improving on those methods is key to a successful internal communication system.

Internal communication teams should also invest in internal communications training for employees, which can help to build team communication skills and foster collaboration. Organizations should also utilize digital internal communications platforms and tools, such as mobile apps, to streamline processes and focus on creating a culture of open communication and trust to ensure employee engagement and organizational success.

Type of Communication Skills Training Offered at TSSG

Contact The Soft Skills Group (TSSG) today to learn the skills needed to improve your company’s internal communication. We offer skills training in:

Click the link below to schedule a free consultation with one of our experts to help you and your team gain the internal communication skills needed for you to thrive in today’s business world.

Diana Kawarsky, MA, CCP

Diana is President of The Soft Skills Group Inc., and a senior training & development professional with over 20 years of experience in delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, USA, Europe, and Asia. Read More