Further Information

We endeavour to answer all enquiries within 24 hours on business days.

Find Us

16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

Email Us


Phone Support

Phone: 416-877-4688

Mastering Soft Skills in the ChatGPT Era

  • By Sheldon Kawarsky
  • April 10, 2023

Soft Skills Training in the ChatGPT Era

In the age of artificial intelligence, the value of soft skills cannot be overstated. While AI tools can make routine tasks more efficient, they cannot replicate the human touch when building relationships, fostering innovation, and delivering high-quality customer service. This article explains how investing in corporate soft skills training is vital in today’s ever-evolving business environment.

Why Are Soft Skills Important in the ChatGPT Era?

Soft skills are essential to succeed in many professions. Unlike technical skills, which can be taught and measured, soft skills refer to intangible qualities that often relate to emotional intelligence. Here’s why soft skills are important in the ChatGPT era.


With remote work becoming the norm, professionals must learn to communicate effectively, work together, and resolve conflicts virtually. Interpersonal skills such as active listening, empathy, and conflict resolution are vital in building trust and creating a positive team dynamic. Without them, teams may struggle to achieve their shared goals and experience decreased productivity.

Customer Service

Technology has made it easier for businesses to interact with customers, but it has also made it more challenging for human customer service representatives to stand out. Customers expect personalized and empathetic service, which is why people skills are crucial for delivering that experience. They allow customer service representatives to connect with clients on a human level, building trust and loyalty.


Business professionals need to think creatively, collaborate with others, and take risks without fear of failure. That’s why business communication skills such as curiosity, adaptability, and a growth mindset are essential for fostering a culture of innovation where individuals can experiment, learn, and improve.


As we enter the ChatGPT era, it is crucial for leaders to possess soft skills that empower them to navigate the unique challenges presented by remote teams. These leaders need to inspire and motivate their team members while fostering a culture of continuous learning and growth. In this context, soft skills like emotional intelligence, decision-making, and strategic thinking are vital for effective leadership.

Human Connection

While AI tools can provide efficiency and productivity gains, it is important to remember that the human connection cannot be replaced by technology. Empathy, active listening, and rapport-building are all crucial in creating a sense of community and connection. These people skills help build strong relationships and trust, which are the foundation of teamwork and collaboration.

Soft Skills Employers Are Looking for in the ChatGPT Era

In the age of chat-based communication, it’s more important than ever to master the soft skills that make employees stand out in the workplace. Below are some of the top soft skills employers seek in the ChatGPT era.


AI tools can help with decision-making and data analysis, but they can’t provide the vision, inspiration, and motivation that a human leader can. The same applies for change management. ChatGPT can provide strategies or tips, but leaders need soft skills to successfully implement change management in their companies.

Communication Skills

With so much of our communication happening online, employees must be able to communicate effectively through writing and have good grammar and spelling. While artificial intelligence tools can help with some aspects of business communication, such as language translation, they cannot convey empathy, emotion, or nuance in the same way as a human being.

Emotional Intelligence

Emotional intelligence means having the ability to understand and empathize with the emotions of others. When managers show empathy towards their employees, it builds trust and connection among teams. It also highlights the manager’s ability to comprehend the needs of employees. Experts suggest that with the advent of technology, artificial intelligence may replace many jobs, but it cannot replicate empathy.

Flexibility and Adaptability

Employers are looking for employees who are flexible and adaptable. The business environment is constantly changing, and successful managers must be able to adapt and pivot quickly to new challenges and opportunities. While artificial intelligence can help with data analysis and prediction, it cannot think on its feet or adjust to unexpected events in the same way as a human manager.

Problem-Solving Skills

With so much of our work happening online, it’s essential that employees have the people skills to troubleshoot and solve problems quickly and efficiently. Employees need to be able to think critically and creatively and have good attention to detail. While artificial intelligence tools can analyze data and generate insights, they cannot creatively solve or generate new ideas.

Help Your Employees Improve Their Soft Skills with TSSG

At The Soft Skills Group (TSSG), our corporate soft skills training workshops can help improve your employees’ soft skills, especially in the age of artificial intelligence and ChatGPT. We are dedicated to helping corporations understand their business communication needs and create customized programs that best suit their team’s objectives. Book your spot now and start improving your decision-making, interpersonal, and people skills.

Sheldon Kawarsky

Sheldon has over 20 years of experience holding manager and director roles in the private and academic sectors, focusing on business development and fostering relationships with companies, universities, government organizations, and venture capitalists. His strength is in relationship building and clarifying the needs of clients to ensure their training maximizes their return on investment.