Thank you for visiting www.tssg.ca.
Effective Date and Scope
We also process Personal Information as a data processor/service processor on behalf of our customers (please see “The Soft Skills Group as a Service Processor” below).
Our website is not intended for or directed at children under the age of 16 years and we do not knowingly collect information relating to children under this age.
- Collection: the act of gathering, acquiring, recording, or obtaining Personal Information from any source, including third parties, by any means.
- Consent: voluntary agreement to the collection, use, and disclosure of Personal Information for defined purposes.
- Disclosure: making Personal Information available to a third party for that party’s own use.
- Personal Information: information about an identifiable individual that is recorded in any form, but does not include aggregated information or depersonalized that cannot be associated with a specific individual.
- Transfer: making Personal Information available to a third party for processing, storage, or otherwise, solely to be used on behalf of The Soft Skills Group.
- Use the treatment, handling, and management of Personal Information by and within The Soft Skills Group.
The Soft Skills Group shall implement policies and practices to give effect to these principles, including:
- Implementing procedures to protect Personal Information;
- Establishing procedures to receive and respond to complaints and inquiries;
- Training staff and communicating to staff information about the organization’s policies and practices and their duties and obligations with respect to privacy; and
- Developing information to explain the organization’s policies and procedures.
What Personal Information Do We Collect?
Information That You Provide Us
You may provide us with information through our website, by email, over the phone, or otherwise communicate or be in contact with us as a business customer or business contact when you:
- Request additional information about our services or company, or ask us to contact you;
- Use our services as a client or customer;
- Receive customer support;
- Register with us to register for a training course that we offer; and
- Make any comment or contribution on our website.
The categories of personal information you provide may include:
- First and last name;
- Job title and company name;
- Email address;
- Phone number
- Mailing address;
- Password to register with us;
- Your personal or professional interests;
- The category or type of organization you work for;
- Information that you may submit to us while taking our workshops, such as course assignments or discussion board comments; and
- Any other identifier that permits The Soft Skills Group to make contact with you.
Information That We Collect From You
When you participate in our coaching sessions, our coaches and instructors may take notes about items discussed during the session.
The Soft Skills Group collects, stores, and uses information about your visits to our website and about your computer, tablet, mobile or other devices through which you access our website. This includes the following information:
- Technical information, including the Internet protocol (IP) address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location; and
- Information about your visits and use of the website, including the full Uniform Resource Locators (URL), clickstream to, through, and from our Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks, and mouse-overs), and website navigation and search terms used.
How Do We Use Your Personal Information?
The Soft Skills Group uses your Personal Information for the following purposes:
- To fulfill your requests for information about our company and our products and services;
- To enroll you in our communication training workshops and provide you with Course Materials and other information and materials that you request from us;
- To communicate with you about your requests and inquiries;
- To recommend or to offer you other products and services based on your inferred interests;
- To communicate with you regarding customer service issues; and
- To protect the security or integrity of our website and our business.
We retain your Personal Information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy the information when it is no longer needed or required.
Personal Information does not include information that is aggregated or anonymized in such a manner that it cannot be connected to any individual. We may anonymize and aggregate the Personal Information we process in such a way as to ensure that individuals cannot be identified from it. We may use this anonymized and aggregated information for our own purposes including for testing our systems, research, data analysis, developing new products and services, and improving our website and our products and services. We may share this anonymized and aggregated information with third parties.
The knowledge and consent of the individual are required for the collection, use, or disclosure of Personal Information, except in certain circumstances as described below.
In certain circumstances, The Soft Skills Group may collect, use or disclose Personal Information without the knowledge and consent of the individual. For example, legal, medical or security reasons may make it impossible or impractical to seek consent. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. Seeking consent may be impossible or inappropriate where there is an emergency threatening the individual’s life, health, or security, or where the individual is a minor, seriously ill, or mentally incapacitated. In other instances, information may be publicly available.
Where appropriate, The Soft Skills Group will generally seek consent for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when The Soft Skills Group wants to use the information for a purpose other than those identified above).
In obtaining consent, The Soft Skills Group will use reasonable efforts to ensure that a user is advised of the identified purposes for which Personal Information collected will be used or disclosed.
The form of consent sought by The Soft Skills Group may vary, depending upon the circumstances and type of information disclosed. In determining the appropriate form of consent, we shall take into account the sensitivity of the Personal Information and the reasonable expectations of Users.
The Soft Skills Group will seek express consent when the information is likely to be considered sensitive. Implied consent will generally be appropriate where the information is less sensitive. In certain circumstances, consent may be implied by a User’s actions. For example, providing us Personal Information to create an account is implied consent to use such information to provide the associated services.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, however, withdrawing consent may result in our inability to provide you with certain Services. In order to withdraw consent, you must provide notice to The Soft Skills Group in writing.
The Soft Skills Group as Service Provider
We collect and process Personal Information on behalf of our clients in the provision of our service. In these circumstances The Soft Skills Group is acting as a service provider and our clients remain the responsible organization in respect of the Personal Information they provide to us or that we collect on their behalf. To the extent that we are acting as a service provider, we will process and use such personal information in accordance with our client’s instructions and any agreement in place with our customers. The Soft Skills Group will only use such personal information for the purposes of providing the services for which our clients have engaged us.
Our clients are responsible for ensuring that these individuals’ privacy is respected, including communicating to the individuals in their own privacy policies to whom Personal Information is being transferred to and processed.
As a service provider, The Soft Skills Group may share Personal Information where instructed by our clients (the responsible organization). Where authorized by our client, we may also share Personal Information with third-party service providers who work for The Soft Skills Group and who are subject to security and confidentiality obligations. Moreover, The Soft Skills Group may provide Personal Information to comply with a subpoena, warrant, or other court order, government institution requesting the information upon lawful authority, or as may be otherwise required by law.
Where The Soft Skills Group is acting as a service provider, we will refer any request from an individual for access to Personal Information which we hold about them to our clients The Soft Skills Group will not respond directly to the request.
The Soft Skills Group will retain Personal Information which we process on behalf of our clients for as long as needed to provide services to our customers and in accordance with any agreement in place with our clients.
Personal information does not include information that is aggregated or anonymized in such a manner that it cannot be connected to any individual. We may anonymize and aggregate the Personal Information we process in such a way as to ensure that individuals cannot be identified from it. We may use this anonymized and aggregated information for our own purposes including for testing our systems, research, data analysis, developing new products and services, and improving our website and our products and services. We may share this anonymized and aggregated information with third parties.
Your Ad Choices: Interest-Based Advertising
Our website uses small pixel files (small images) and cookies (small text files) to keep track of your browser so that you will be recognized when you visit other websites where our third-party ad management providers may show you advertisements from us based on your visit to our website. Some of these advertisements may be customized to particular products and services that you viewed or they may be based on inferences about products and services that you might be interested in. This is called “interest-based advertising”.
These pixel files and cookies are generally valid for a limited number of days (usually no more than 90 days) and are provided by our ad management providers. We require our ad management providers to participate in the Digital Advertising Alliance of Canada’s Ad Choices Program. Visit the Digital Advertising Alliance of Canada: Your AdChoices website (http://www.youradchoices.ca) where you can find out more information about digital advertising and how you can opt-out of interest-based advertising. You can also opt out of interest-based advertising using the link provided in any of our interest-based advertisements. Look for the Ad Choices icon or other link provided.
Please note that if you opt out of interest-based advertising you may still see advertisements from us on other websites. However, they will not be customized based on your browsing history on our website. In addition, we will continue to customize our offers of products and services to you when you are on our website unless you block cookies from our website. If you block cookies on our website, certain functions, such as the “shopping cart” will not function properly because our website must recognize you as you move through the checkout process.
You may disable cookies using Your browser’s settings. Please consult your browser’s help function for information on how to disable cookies. Note that if you disable cookies, certain website features may not function to their fullest potential.
You may opt-out of Google Analytics by clicking here: tools.google.com/dlpage/gaoptout?hl=en
Do We Disclose Your Personal Information to Others?
We may share your Personal Information with our service providers that help us with our business operations. For example, we may transfer information to service providers who provide us with marketing and promotional services. We require our service providers to keep your Personal Information secure. In addition, our service providers may not use or disclose Personal Information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.
We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or stock sale or other change in corporate control.
Subject to the foregoing, only The Soft Skills Group’s and our service providers’ employees with a business need to know, or whose duties reasonably so require, are granted access to Personal Information about Users. All such employees will be required as a condition of employment to contractually respect the confidentiality of your Personal Information.
We will retain Personal Information for only as long as required to fulfill the identified purposes or as required by law. Personal Information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made anonymous according to the guidelines and procedures established by The Soft Skills Group.
We may also disclose your Personal Information where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted to do so.
Law Enforcement Requests
We will disclose Personal Information without your knowledge or consent if we receive an order, subpoena, warrant, or other legal requirement issued by a court, tribunal, regulator, or another person with jurisdiction to compel disclosure of your personal information.
Storage Outside of Canada
We will generally only store Personal Information in the jurisdiction it was collected from or generated at. However, we may transfer Personal Information to our service providers outside of Canada. We require that our service providers safeguard your Personal Information. However, if your Personal Information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
How Do You Access and Modify Your Personal Information or Make a Complaint?
If you have questions or concerns about Personal Information collected by us and would like assistance accessing that information, please contact our Privacy Officer. As noted above, when we act as a service provider on behalf of clients, we will direct such requests to our applicable clients.
How Do We Protect Your Personal Information?
We have implemented administrative, technical, and physical measures to safeguard your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, or access of Personal Information. This includes:
- Utilizing access controls and firewall controls of computer servers;
- Limiting access of employees to, and the use of, Personal Information through the use of passwords and graduated levels of clearance.
- The use of pseudonymization and encryption of Personal Information, where appropriate;
- Measures to ensure the ongoing confidentiality, integrity, availability, and resilience of its systems and services;
- A process for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing of Personal Information; and
Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your Personal Information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or breaches of our security systems will never occur. Accordingly, you should not transmit Personal Information to us using our website if you consider that information to be sensitive.
Links to Third-Party Websites
Notice to Persons Outside of Canada