In this episode, we are joined by Dr. Brad Mahon, the Dean of the Faculty of Continuing Education at Mount Royal University. Diana and Brad begin by questioning the use of the word soft in soft skills and whether another word to describe these skills is even necessary. They also discuss how people leaders can use the relationship between empathy and authority to make their conversations as impactful and comprehensive as they can be. Lastly, they talk about the significance of every person’s role on a team and how each of these roles is an interconnected and interdependent part of the whole team.
Today’s Selected Questions
- Do you use the term soft skills? If yes, why? If not, what do you use and why?
- When have you seen others flex their non-soft skills to their own detriment?
- How have you created teamwork during your career so far?
Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.