In this podcast episode of the Soft Skills Salon, host Diana Kawarsky has a conversation with change management expert Keren Castelli about the critical role of soft skills in the workplace, especially during the pandemic-induced shift to remote work. They discuss the misperceptions of soft skills as less valuable than hard skills and advocate for terms like “emotional quotient” to represent their importance better. Keren shares her strategies for promoting empathy and understanding during change, such as welcoming resistance and using affirmations to resolve conflicts. The episode emphasizes the significance of empathy, listening, and open communication in change management and conflict resolution.
Today’s Selected Questions
- How do you compare pre-Covid soft skills to moving beyond Covid soft skills at work?
- Do you use the term soft skills? Why or why not?
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