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16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

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Phone: 416-877-4688

  • November 20, 2023
  • Sheldon Kawarsky

Resolving Conflict Without Escalation: Conflict Resolution Skills for Customer-Facing Roles

Do you have customer service representatives or employees who interact with customers daily? If so, then ensuring they are equipped to proactively address and resolve conflict can be a crucial factor in shaping the overall customer experience of your company. Outside of having an open line of communication between your staff and customers, it’s essential […]

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  • September 28, 2023
  • Diana Kawarsky, MA, CCP

How to Resolve Conflicts in the Hybrid Workplace

COVID-era shutdowns have rendered the hybrid-work model standard for many businesses. While this workplace flexibility has numerous advantages, it can also produce conflicts not often seen in traditional workspaces. When members of the same team are working differently—with some employees in-office and others remote, all on different days of the week—it leaves room for endless […]

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