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16 Tarlton Court
Vaughan, Ontario
Canada L4J 3H7

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Phone: 416-877-4688

  • June 30, 2023
  • Diana Kawarsky, MA, CCP

Building and Managing High-Performing Customer Service Teams Through Leadership Training

As a customer service leader, you know your team’s success is crucial to your organization’s overall success. Yet building and managing a high-performing customer service team can feel overwhelming. After all, there’s so much to consider, from achieving business goals like increased revenue, customer satisfaction, and employee engagement, to developing the right set of skills […]

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  • June 30, 2023
  • Diana Kawarsky, MA, CCP

How Can Leaders Improve Their Remote Team Management Skills?

As the workforce rapidly evolves, it’s essential for leaders—both new and experienced—to learn how to effectively manage remote teams. Remote team management requires a different set of skills and tools than traditional office-based operations, which means establishing strong communication channels, developing trust with team members, and staying organized are the keys to success. This blog […]

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  • May 15, 2023
  • Sheldon Kawarsky

Building High-Performance Teams: What Successful Managers Do Differently

When building a successful team, one of the biggest challenges most managers face is figuring out what works best and how to bring out the best in their teams. Whether you oversee a small task force or lead an entire department, there are specific steps that successful managers—both seasoned veterans and new ones—take to build […]

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