Conflict and risk are a part of our lives every day. Conflict and risky situations are common occurrences in the workplace. Yet, often, dealing with it can be difficult and even contentious. The results can be unsatisfactory or even irreconcilable.
This workshop reviews strategies that are successful in a variety of situations. Disagreements, strife and conflict are all part of the workplace and life in general. Our goal is to transform negative to positive behaviour, and channel your thoughts and emotions into greater satisfaction and profits.
In this workshop you will learn to:
- identify common communication mistakes and how to avoid them
- adopt techniques for building rapport and achieving trust from your colleagues
- reduce stress and understand the nature of conflict