In this episode, we are joined by Marsha Shandur, a storytelling, communication and sales coach and trainer who founded Yes Yes Marsha, a company that has helped thousands of executives, entrepreneurs, and professionals gain storytelling skills for ethical influence. Diana and Marsha begin by emphasizing the significance of empathy in effective storytelling. Through well-crafted narratives, people can connect with and gain insights into experiences they may not have personally encountered. They conclude their discussion by stressing the importance of empathy and curiosity in communicating with someone who may have inaccurate information rather than solely focusing on proving oneself to be right. Now let’s have a conversation.
Today’s Selected Questions
- What do you recommend others do to improve their soft skills based on your experience?
- What is your favourite way to solve interpersonal conflicts or problems on your team?
- How do you provide feedback to others?
- How do you define confidence?
Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.