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Beyond Bullets & Bold: Weaving Soft Skills into Powerful Technical Writing

  • By Diana Kawarsky, MA, CCP
  • June 7, 2024

Technical Writing Skills in Employees

Is technical writing becoming a lost art in the age of AI-generated content? With AI tools on the rise, one might question if human expertise in technical writing is still needed. AI has introduced new ways to automate documentation, creating efficiencies once unimaginable. However, the human touch in crafting effective technical documents remains irreplaceable.

AI can manage writing mechanics but lacks the human intuition and empathy needed for effective communication. Technical documents must resonate with users, providing clarity and inspiration. This blog post discusses the importance of integrating soft skills into technical writing to ensure writers remain relevant in an AI-driven world.

Technical Writers Adapting to the AI-Powered Landscape

Before we dive in, what is technical writing, exactly? Technical writing involves clearly conveying complex information to a specific audience. It includes user manuals, technical reports, and online help, making technical details accessible and understandable.

The integration of AI in technical writing opens up a myriad of opportunities. Automated tools can manage repetitive tasks, streamline workflows, and generate initial drafts, which lets technical writers focus on high-value activities like content strategy and quality assurance. Technical writers can use AI for grammar checks, data organization, and formatting while focusing on refining the message and meeting the audience’s needs.

As AI evolves, its role in technical writing will likely grow. However, the need for soft skills—like empathy, critical thinking, and storytelling—will remain. The future of technical writing involves a harmony between AI and human writers, where each complements the other to create superior content.

Integrating Soft Skills into Technical Writing Techniques

To thrive in an AI-enhanced environment, technical writers need to integrate soft skills into their writing process. Here are some key soft skills that can transform technical writing:

Audience Analysis

Understanding the target audience is fundamental to effective technical writing. This understanding involves knowing who they are and their needs, preferences, and pain points. Tailoring content to the audience ensures that it is relevant and accessible.

Persuasive Communication Skills

While technical writing is often about presenting facts, persuasive communication can enhance the message. Using clear, compelling language can help convey the importance of a concept or persuade the audience to take a desired action.

Storytelling & Empathy

Incorporating storytelling and empathy into technical writing can make complex information more relatable and easier to understand. By presenting data and instructions within a narrative framework, technical writers can engage readers more effectively.


The ability to adapt to new tools, technologies, and methodologies is crucial. Technical writers must stay current with industry trends and continuously refine their skills to remain relevant.

Critical Thinking

Critical thinking enables technical writers to analyze information, identify potential issues, and develop solutions. This skill is essential for creating clear, precise, and logical documents.

Team Collaboration

Technical writing often involves collaborating with subject matter experts, designers, and other stakeholders. Effective collaboration ensures that the final document is comprehensive and accurate.

Project Management and Organizational Skills

Managing multiple projects and deadlines is a common challenge for technical writers. Strong project management and organizational skills help ensure that tasks are completed efficiently and to a high standard.

Time Management Skills

Effective time management is essential for meeting deadlines and maintaining productivity. Technical writers must prioritize tasks and allocate time effectively to produce high-quality work.

Stress Management

The pressure of tight deadlines and complex projects can be stressful. Developing stress management techniques can help technical writers maintain their well-being and productivity.

Business Writing Skills

Technical documents often serve business purposes. Understanding business writing principles ensures that these documents meet organizational goals and convey the intended message clearly.

Conflict Resolution Skills

Conflicts may arise during collaborative projects. Technical writers with strong conflict resolution skills can navigate disagreements and maintain a positive working environment.

Decision-Making Skills

Technical writers must make decisions about content structure, tone, and style. Strong decision-making skills ensure that these choices enhance the document’s effectiveness.

From Dry and Confusing to User-Friendly and Engaging

Here’s a comparison table showing how incorporating soft skills can transform a dry and confusing technical document into a user-friendly and engaging one:

Aspect Before (Dry and Confusing) After (User-Friendly and Engaging)
Introduction “This document details the functionalities of the XYZ system. Please follow the instructions precisely to avoid errors.” “Welcome to the XYZ system guide! We’re here to help you understand and make the most of its features effortlessly.”
Tone Impersonal and formal. Friendly and conversational.
Terminology Utilizes jargon without explanation (e.g., “API”, “GUI”). Explains terms in simple language (e.g., “API, or Application Programming Interface, allows different software to connect”).
Instructions “Step 1: Click the button. Step 2: Enter data. Step 3: Submit.” “First, click the ‘Submit’ button, which you’ll find in the top-right corner. Next, enter your data in the provided field and press ‘Submit.’”
Visual Aids No visuals or complex diagrams without explanations. Includes clear, labelled screenshots and diagrams that illustrate each step.
Context Assumes user familiarity with the system’s backend. Provides a brief background on the system and its purpose, ensuring all users start on the same page.
Examples Rarely uses examples. Uses relatable examples to demonstrate points (e.g., “Imagine you want to connect your app to a payment gateway…”).
Error Handling “Errors must be avoided as they can cause the system to malfunction.” “If you encounter an error, don’t worry! Here’s how you can troubleshoot it or where you can find help.”
Feedback Loop No option for user feedback. Encourages user feedback and provides a way to reach out for further assistance or suggestions for improvement.
Closing “End of document.” “Thank you for using the XYZ system guide! We hope it was helpful. For more information or assistance, please contact us.”

Enhance Technical Writing Skills in Your Employees with TSSG

Ultimately, understanding how to improve technical writing skills involves a balanced approach that integrates both advanced AI tools and essential soft skills, ensuring the creation of clear, effective, and engaging content.

At The Soft Skills Group (TSSG), we offer workshops designed to enhance the written communication skills of your employees. Our training programs cover various aspects of professional writing, including technical documents, reports, web content, and emails. Our goal is to empower your team to produce effective, professional writing that delivers your message clearly and persuasively.

Contact us today to find out more about our offerings and how we can tailor our workshops to meet your organization’s unique needs. By investing in soft skills training, you can ensure your technical writers remain invaluable assets in the age of AI.

Diana Kawarsky, MA, CCP

Diana is President of The Soft Skills Group Inc., and a senior training & development professional with over 20 years of experience in delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, USA, Europe, and Asia. Read More