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The Secret Sauce to Winning Friends and Influencing People in the Workplace with Alan Middleton

  • By Diana Kawarsky, MA, CCP
  • September 14, 2023
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In this episode, host Diana Kawarsky speaks with Alan Middleton, an independent author, speaker, and consultant with Sage Management Advice. The conversation centres around soft skills in the workplace. Alan shares his insights on how the COVID-19 pandemic has impacted the need for soft skills and the importance of listening to frontline employees. The conversation also covers the significance of complexity theory in planning and decision-making, building trust with customers and employees in the banking industry, successful leadership, developing mobility systems, and recognizing and understanding cultural differences in the workplace. The episode highlights the importance of soft skills and cultural awareness in the workplace, especially in the current global climate.

Today’s Selected Questions

  1. How do you compare pre-COVID soft skills to what we frame as moving beyond COVID soft skills at work?
  2. What does success leading others look like to you?
  3. What have you seen or done on the job to develop a person’s professional presence?

Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.

Diana Kawarsky, MA, CCP

Diana Kawarsky is President of The Soft Skills Group Inc. She is a senior training and development professional with over 20 years of experience in the delivery, design & consulting with Fortune 500 companies, Universities & Colleges in Canada, the USA, Europe, and Asia. Diana is a Certified Coaching Professional (CCP) working one-on-one, in-person and remotely, building individual success skills. She also holds an MA in Interdisciplinary Studies. She is the author of two well-reviewed books: Soft Skills Volume 1 and The Soft Cs. In 2021 Diana attained the rank of #26 in Global Gurus’ “Top 30” in the Communication category. Top 30 Gurus, in their respective categories, are the “Cream of the Crop”, the World’s Top 30 most influential Professionals Speakers, Trainers and Consultants in their areas.